Frequently Asked Questions

Profile of a human face with a question about selling a vehicle

He who asks a question is a fool for five minutes; he who does not ask a question remains a fool forever.

Chinese Proverb

 

 

You have Questions. We have answers. Find the answers to the most common questions below. The questions are grouped together into categories so that you can quickly find the answers you are looking for.

If you are unable to find the answer to your question, please use the Question Form below.

 


Do You Buy Questions

What types of vehicles do you buy? Small human head with a question on the brain

Question mark with human features asking about the RPM car buying process

We purchase cars, vans, trucks and SUV's that are no more than 13 years old.  If we are interested in purchasing your vehicle you will be able to fill out the price quote form.  If your vehicle is older than the cutoff year you will not be able to fill out the form.

We do not purchase antique, classic or collector vehicles.  In addition, we do not purchase semi trucks, tractors, dump trucks, commercial vehicles larger than 2 tons, trailers, motor homes, scooters, boats or motorcycles.

If your vehicle is listed in our online price quote selection form we want to buy it.  If your vehicle is not listed there and it fits the above conditions of vehicles we are purchasing, please notify us with the ask a question form on this page.

Do you buy wrecked or salvage vehicles? Small human head with a question on the brain

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Do you buy cars with loans, liens or leases? Small human head with a question on the brain

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Do you buy cars with high miles? Small human head with a question on the brain

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Do you buy heavy duty or specialty vehicles? Small human head with a question on the brain

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Do you buy cars with mechanical problems? Small human head with a question on the brain

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Do you buy cars in my area? Small human head with a question on the brain

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Will you buy my car if it is in a different location than me? Small human head with a question on the brain

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Will you buy a car that I inherited?  Small human head with a question on the brain

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Will you buy my car if I do not have the title?  Small human head with a question on the brain

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Will you buy my car if the title is not in my name?  Small human head with a question on the brain

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Do you buy company cars?  Small human head with a question on the brain

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Do you buy cars from dealers?  Small human head with a question on the brain

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Price & Value Questions

Will I get full value for my car? Small human head with a question on the brain

Question mark with human features asking about the RPM car buying process

We will offer to pay a fair value for your vehicle.

Full value, fair value, trade-in value, private party value, dealer price, retail price these are just some of the many terms used to describe a price for a used vehicle. What do they all mean and how can you use them to help you sell a car?  We have created an entire page devoted to just this topic.  You can find it here.

It you would like to learn more about the methodology we use to determine a fair value to pay for your car, you can learn about it here.

The best way to learn what we think is a fair vale for your vehicle is to Get a Quote.  It's quick and best of all the service is free for anybody to use.

Keep in mind that there is a cost associated with any service.  You wouldn't expect someone to paint your house for just the cost of the paint. Likewise, you will get a higher price for your vehicle if you do the work of selling it yourself (DIY).  But, if you are looking for a fair value and want someone take care of the job for you, you owe it to yourself to get the fair value for your car today!

How much will I get for my car? Small human head with a question on the brain

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How can you give a price without seeing the car? Small human head with a question on the brain

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Does the price ever change? Small human head with a question on the brain

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Cost & Payment Questions

Do you charge any fees? Small human head with a question on the brain

Question mark with human features asking about the RPM car buying process

Our customers never pay any fees when selling us a vehicle. That's right, you pay zero, nada, zilch. All fees associated with the transaction are paid for by us.

Some of the fees we pay include the inspection, Federal Express deliveries of title and other documents, transportation of the vehicle to our resale locations and escrow fees.

You pay nothing.

How will I get paid for my car? Small human head with a question on the brain

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When will I get paid for my car? Small human head with a question on the brain

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How do I know if your check is any good? Small human head with a question on the brain

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Offer Questions

How long does it take to get an offer? Small human head with a question on the brain

Question mark with human features asking about the RPM car buying process

We can send you an offer for your vehicle PDQ. And that means fast!

Our bidding program never takes any time off.  It works 24/7/365.  Most requests are filled by it in less than 30 minutes.  Sometimes, a customer request stumps the computer and the offer is delayed until one of our human buyers is in the office to review the information submitted.  Our humans work M-F from 7 to 7 PDT.

Is the price negotiable? Small human head with a question on the brain

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How do I get an offer for my car? Small human head with a question on the brain

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Can you give me an offer over the telephone? Small human head with a question on the brain

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Do you need pictures of my car to make an offer? Small human head with a question on the brain

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How do you determine the offer price for my car? Small human head with a question on the brain

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Process Questions

 How do I get the title to you? 

Question mark with human features asking about the RPM car buying process

If you have the title to your vehicle, you will send it to Escrow.com by Federal Express.  We  will email a FedEx shipping label to you when we set up your sales transaction.  You keep the title until we have paid for the vehicle and completed the inspection.  We will provide detailed instructions and a template to show you what to write on and where to sign the title before sending the title to escrow.

If you do not have the title because there is a lien (loan balance), the lender will send us the title after we send them the payoff balance on the loan account.

How do I get my car to the shop? 

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How long does it take to sell my car to RPM? 

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How does your process work? 

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How will you pick up my car? 

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What will you do with my car? 

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What happens if you find a problem with my car? 

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Where is the closest inspection shop? 

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When should I cancel my insurance? 

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Lien & Loan Questions

What if the loan balance is more than the offer price? 

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Can you finance the deficit (negative equity) on my loan balance? 

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How does the payoff to the lender happen? 

Question mark with human features asking about the RPM car buying process

A loan on an automobile is a contractual agreement between you and your lender.  We are able to speak with the lender and pay off the loan with your express permission to the lender. We get your written permission on a signed document known as an authorization for payoff.

When you agree to sell us your vehicle, we will call the lender, together, on a conference call that we initiate.  The lender will provide us with an exact payment that will release the lien. This is called a payoff amount.  It is usually given in the form of an amount good for 10 days.

We will prepare, and send to you by Federal Express, the authorization for payoff and a bill of sale for your automobile.  The authorization form is your written instructions to the lender instructing them to accept payment from us, release the lien and send the title to us.  We will also provide a return Federal Express envelope so that you can send the form back to us quickly.

Once the signed authorization is received by us in our office, we will send the authorization form and a cashier's check to the lender and wait for the title to be delivered to us by the lender.  The sale is complete to us as soon as we receive the signed form and a bill of sale from you. 

When is the payoff made? 

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Do you purchase vehicles with mechanic's liens? 

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Do you purchase vehicles with a towing lien? 

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Do you purchase vehicles that are currently repossessed? 

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Do you purchase vehicles with a title loan? 

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Can you negotiate a short sale with my lender? 

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Form Questions

Why does the form ask so many questions? 

Question mark with human features asking about the RPM car buying process

The number of questions asked on our price quote request form are the number needed to provide us with an accurate assessment of your vehicle's condition.  We are interested in providing you with useable information in the form of a fair offer for your vehicle. Our goal is to help you make an informed decision as to how to sell your car.

It takes about 3 minutes to complete the form and in exchange, you will be provided with a free offer from us to Sell Your Car Today.

Why can't I find my car in the list of vehicles? 

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What do I do if I have a problem with the form? 

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What should I do if I have more than one car to sell? 

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What mileage should I enter if my motor is rebuilt? 

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Support Information

  • Gears depicting our process to buy your car
    How We Buy Cars Need to know the skinny? The nuts & bolts? The story? It's so simple we think it's elegant!

  • Bullseye depicting our precise evaluation process of a vehicle's value
    How We Evaluate a Vehicle Customers want to know how we determine a price for a car. No secret sauce used here!

  • Joyous human stick figure closing the sale of an automobile
    Closing Your Sale Follow these instructions. Most transactions completed in three days or less.

  • Clickable arrow to get started selling your car today
    Get a Quote Get started with an offer now! Quick, Safe, Convenient Process.

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