RPM Auto Wholesale
Effective Date: September 16, 2016
Information Collection and Use
Communications from the Site
Information Sharing and Disclosure
Choice / Opt-out
Links to Other Sites
Access to Personally Identifiable Information
To protect your privacy, RPM Auto Wholesale has instituted a number of physical, electronic and administrative procedures to safeguard the security and integrity of your personal information. All RPM Auto Wholesale employees, service providers, business partners, affiliates and contractors with access to personal information obtained on the RPM Auto Wholesale web site are also bound to adhere to this policy.
RPM Auto Wholesale
1940 Union St Unit 7
Oakland, CA 94607
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Certain features found on this web site will require registration if you are to receive the full
benefit of the feature. For example, if you request a price quote or purchase offer for your
vehicle, we will ask you to complete the Price Quote Request Form. This Form will ask you to
provide your name, city, state, phone number, zip code, email address and important details
about the vehicle that you wish to sell.
We will use this information to evaluate the condition & wholesale value of your vehicle. We
will then contact you with a purchase offer for the vehicle if we are interested in purchasing
If you purchase or request a product or service from us, we will ask you to provide personally
identifiable information on our order form. You must provide contact information (such as name,
email, and shipping address) and financial information (such as credit card number and
expiration date). We use this information for billing purposes and to fill your orders. If we have trouble
processing an order, we will use this information to contact you.
From time-to-time we may provide you the opportunity to participate in contests or surveys on
our web site. If you participate, we will request certain personally identifiable information
from you. Participation in these surveys or contests is completely voluntary and you therefore
have a choice whether or not to disclose this information. The requested information typically
includes contact information (such as name and shipping address), and demographic information
(such as zip code).
We use this information to notify contest winners and award prizes, monitor site traffic or
personalize the site and to improve the utility of the site for future visitors.
We may use a third party service provider to conduct these surveys or contests. That company
would be prohibited from using any personally identifiable information for any other purpose
than conducting our survey or contest.
certain sections of the web site. Cookies are also used to track general web site statistics by
a user. A cookie is a small piece of data, not code, that a web server asks a browser to store.
If you agree, your browser adds the data in a small file or in memory. The purpose of a cookie
is to keep track of the user while on the web site. The cookie does not tell us who you are,
your email address or any other personal information about you.
us analyze how users use this web site and the effectiveness of our marketing search terms. The
information generated by the cookie about your use of this web site (including, without
limitation, your IP address) will be transmitted to and stored by this service provider. They
will use this information for the purpose of evaluating your use of our Web site and compiling
aggregated reports for us. The information collected by our service provider is not personally
identifiable. Web beacons (also known as pixel tags, internet tags, clear GIFs, or single-pixel
GIFs) are electronic images embedded into a webpage.
Our servers automatically collect certain non-personally identifiable information, such as your
computer’s IP address, the type of browser in use, and pages viewed, when you visit our site. We
use this information to understand how visitors navigate through our site, to enhance your
experience while using our site, and to make the materials we post as valuable to visitors as
possible. We do not link this information to personally identifiable information unless or until
you voluntarily provide us with your personal information.
Personally identifiable information that you voluntarily furnish is used to meet your requests
for services and to fill orders for products that you order while on our web site. This
information is also used to administer customer accounts, develop new products and services,
generate reports on ways to improve our services and comply with legal requirements. We also
use customer information to determine which products or services might be of interest to you.
When you submit the Price Quote Request Form, an automatically generated email is sent to your
email address. This email will confirm the receipt of your personal information and serve to
notify you that we are evaluating your vehicle for the purpose of making an offer to buy it.
In most cases you will receive a second email within 30 minutes. This second email will contain
either a purchase offer for the vehicle that you are interested in selling, a message that we
are unable to make an offer to purchase your vehicle at this time or a statement that your sale request has been forwarded to a third party for purposes of evaluating the sale request. Sometimes a Price Quote
Request will need to be reviewed by a member of our staff before a purchase offer can be
generated. In these cases, the second email will be sent to you by the end of the next regular
The information we collect that is not related to you as an individual is called non-personally
identifiable information. This information is used primarily in an aggregated form to generate
statistics and measure site activity. The information is used to improve the usefulness of the
site to future visitors. Some passively collected information is linked to your personally
identifiable information when you voluntarily submit your personally identifiable information to
Cookies stored on your computer allow us to recognize you as you navigate through the site or
when you revisit the site at a later time. They allow us to personalize your experience and
generally to serve you better. For example, if you enter your name, address or ZIP code on one
of the site's forms, it may be stored in a cookie so you do not have to enter it again on other
forms on the site. Cookies and web beacons can tell us what advertising you have seen on the
site. This allows us to offer you a more diverse selection of advertising information and may
also be used together to measure the effectiveness of our advertising campaigns. Cookies, web
beacons and IP addresses are also used to compile data regarding site usage such as; what
website you came from, what pages of the site you visit, how long you were on the site, what
type of browser you are using, what web site you visited upon exit from our site, etc. Web
beacons may also be included in emails sent by us to determine when and if such emails are
opened or forwarded. You can disable cookies or otherwise manage them through tools provided
with your browser software and with third-party software packages. If you turn off cookies, many
of the site's features will not work as well or at all.
This section contains the information you need to know about the manner
in which we will communicate with you and the reasons for the communications.
If you choose to register with our site, we
will occasionally send you information on products, services, special deals and promotions that
are currently being offered to our customers. When
we add new features or relevant content to our site we may send you an update notification. Out of respect for your privacy, we present you with
the option to change the manner in which we communicate with you at any time in the future. Please see the Choice and Opt-out section listed below
for detailed information on how to change or modify the manner in which we will communicate with
When you request a purchase offer for a
vehicle from this web site your name and email address are automatically placed into an email
delivery queue. You will immediately be sent an
email which acknowledges the receipt of your price request. Shortly after, a second email will be sent which will contain a price quote
for your vehicle. Over the next two weeks you will
receive an additional 4 emails from us which will contain helpful information to assist you with
the sale of your vehicle. Out of respect for your
privacy, we present you with the option to change the manner in which we communicate with you at
any time in the future. Please see the Choice and
Opt-out section listed below for detailed information on how to change or modify the manner in
which we will communicate with you.
We may send you service-related
announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we
might send you an email. If you do not wish to
receive them, you may opt-out of these communications.
Please see the Choice and Opt-out section listed below for detailed information on how to
change or modify the manner in which we will communicate with you.
Based upon the personally identifiable
information you provide us, we will send you a welcoming email. We will also communicate with you in response to your inquiries, to provide
the services you request, and to manage your account. We will communicate with you by email or
telephone, in accordance with your wishes.
store information that we collect through cookies, log files, clear gifs, and third party
sources to create a profile of your preferences and site usage. We tie your personally identifiable information, and your purchasing
history, to information in the profile, in order to provide tailored promotions and marketing
offers and to improve the content of the site for you.
We do not share your profile with other third parties nor do we sell, rent, or trade your
profile with third parties without your express written or verbal permission to allow us to
share this information.
We sometimes share customer information with third parties so that they may assist us
in delivering the services that you have requested or to fill your order for the products you
have ordered. The circumstances under which we share customer information are
We share aggregated demographic information
about our user base with a Web Site Analytics firm, an independent third party who analyzes this
information and reports back to us. This information does not identify
individual users. The anonymous profiles are used to provide content that
will benefit future users and to aid us in developing web site pages tailored to our user
group. We do not link aggregate user data with personally identifiable
We Share Personally Identifiable Information
with Third Parties to provide some of the services that our users request.
Under no circumstances will we share your personally identifiable information with third
parties unless you have expressly agreed verbally or in writing to allow us to share it.
We will use an independent vehicle information service to
obtain a vehicle history report on the vehicle that you wish to sell to us.
This information can be useful in determining the condition and correct wholesale value
of the vehicle. These companies do not retain, share, store or use personally
identifiable information for any other purposes than to fill the specific request we have asked
them to perform on your behalf and as a result of a specific request made by you.
We use third parties to provide specific services related to the
purchase of an automobile from you. None of the following information is
shared with them until you have verbally accepted an offer for the purchase of your automobile
and given us your verbal permission to begin the purchase process. When you
agree to sell us a vehicle we will share the following personal information as detailed below so
that the third party may perform the services necessary for us to complete the
transaction. After the information is provided to such third parties, RPM
Auto Wholesale does not control the subsequent use or disclosure of your
information. Be sure to spend the time necessary to familiarize yourself with
the privacy policies of the individual third parties listed below.
We will contract with an independent third party inspection
station to inspect the vehicle that we are purchasing from you. Every effort
will be made to secure an inspection at a reputable inspection station close to your home or
work. In most cases we are able to obtain the services of a service station
that has been approved and certified as a member in good standing with AAA's Approved
Auto Repair Network.
We will provide them with your name, the year, make and model of your
vehicle, the VIN of your vehicle and the miles on your vehicle. We will
obtain an inspection appointment on your behalf and schedule a time for you do drop off your
vehicle for a thorough inspection. The inspection agent will drive your
vehicle and examine it thoroughly for defects. They will provide us with a
written report that will detail the mechanical and physical condition of your vehicle.
We will contract with an internet based escrow
to process the payment of funds to you and the transfer of your vehicle title to
us. We will provide them with your name, email address, the year, make and
model of your vehicle, the price we are paying you for the vehicle and the VIN of your
vehicle. Escrow.com will contact you directly and ask you to agree to the
transaction and the specific terms of the use of their web site. Escrow.com
is not an affiliate company or member company of the RPM Automotive Services family of
companies. It is important that you read and agree to their privacy
policy. Any additional information you provide directly to them, such as your
bank account will not be shared with us.
We will contract with independent transportation companies
and sales agents to transport and remarket any vehicle you sell to us. We
will share with them your last name and the year, make model and VIN of the vehicle.
This information is provided as a means to identify the individual vehicle and is
combined with an internal control number for identification purposes of the vehicle
only. No other personally identifiable information such as your address or
phone number is shared with these agents. For your privacy and protection, it
is important that you carefully remove any personally identifiable information from the vehicle
(for example, clean out the glove box) before you deliver it to the repair station. These third parties are prohibited from using your personally
identifiable information for any other purpose than to provide the services we have requested on
If you do not accept our offer to purchase your vehicle within 7 days or if for any
reason we are unable to extend an offer to purchase your vehicle at any time after you request a
price quote from us, we may share your personally identifiable information with other companies
that are actively engaged in the business of buying and selling vehicles for or from the general
public. Under no circumstances will we share your personally identifiable
information with third parties unless you have expressly agreed verbally or in writing to allow
us to share it.
Any third parties with whom we share your
personally identifiable information have agreed to honor our privacy commitments to
you. They have also agreed to take reasonable measures to protect your
personally identifiable information and not to share it with any other third party prior to
obtaining your written permission to do so.
We will notify you in
writing any time we share your personally identifiable information with a third party and we
will provide you with the name and website address of that company in our notification to
you. We will notify you at the email address you provided to us at the time
you provided us with your personally identifiable information.
We reserve the right to disclose your personally
identifiable information as required by law and/or when we believe that disclosure is necessary
to protect our rights and/or to comply with a judicial proceeding, court order, or legal process
served on our web site.
We provide you the opportunity to opt-out of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase or request a free product or service but do not wish to receive any additional marketing material from us or other third parties beyond that initial request, you can indicate your preference on our order or submission form
If at any time, you decide that you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing us at email@example.com
This Web site contains links to other sites that are not owned or controlled by RPM
Automotive Services Inc. Please be aware that we, RPM Auto Wholesale, are not responsible for
the privacy practices of such other sites.
We encourage you to be aware of the
practices of others when you leave our site and to read the privacy policies of each and every
web site that collects personally identifiable information.
policy applies only to information collected by this web site.
If your personally identifiable information changes, or if you no longer desire our
services, you may request that we update or deactivate your information by emailing our Customer
Support at firstname.lastname@example.org. All
requests will be accommodated within a reasonable time.
We will retain your information for as long as your account is active or as needed to provide
you services. Please contact us if you wish to cancel your account or request that we no longer
use your information to provide you services. We will retain and use your information as
necessary to comply with our legal obligations, resolve disputes, and enforce our
In the event RPM Automotive Services Inc goes through a business transition, such
as a merger, acquisition by another company, or sale of all or a portion of its assets, your
personally identifiable information will likely be among the assets transferred. You will be notified via a prominent notice on our Web
site for 30 days prior to the occurrence of any such change in ownership or control of your
If we decide to change our privacy
so that you are aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it.
We reserve the right to modify this
email, or by means of a notice on our home page.
us by email to email@example.com or
write us at the following address:
RPM Automotive Services Inc.
1940 Union St Unit 7
Oakland, CA 94607
Effective September 16, 2016